BeerSmith regularly loses all the information in the Design and Notes tabs; I open my recipe from my Cloud recipes and all this information is missing and also the pint glass icon is empty and colourless! Sometimes I can recover this information using the Recipe Archive but often this is not possible. This is happening quite regularly and I am fed up with it to the point where I am considering ditching BeerSmith for something else especially since you do not appear to be able to directly raise a support ticket; not good. Any advice how to resolve would be appreciated. Thanks in advance.