App not allowing me to save anything

[Tigdigity]

Just downloaded app and it will let me add a new recipe, name it, but won’t allow me to edit or save it? Am I missing something? Please help…

 

[BeerSmith]

Are you on Mac, PC, iPhone or Android?

 

[Tigdigity]

iPhone

 

[Tigdigity]

So when I open the app and try to add my own recipe the save button is greyed out. Won’t allow me to edit or save it.

 

[BeerSmith]

I'm assuming you are on the iPhone stand alone app and not using the web based version?

Go to My Recipes from the main menu. From there click on "Actions->Add Recipe". Enter the name at the top and click on Save and it should save a new recipe for you. You can edit it by clicking on the recipe.

 

[Tigdigity]

Yeah, I’ll give you the benefit of the doubt….I’m not stupid. I’ve done this multiple times and it will not allow me to make a recipe. How do I get money back so I switch to an app that actually works. Your software has been garbage from day one and I should have known better. So tell me, how can I get my $5 back? I refuse to give you even that much for this garbage to throw away…it’s a beer I could drink. So please, tell me the refund process.

 

[BeerSmith]

I just tested it on my new iPhone and latest IOS here and it worked fine - did it before I sent you the email. And no - I did not mean to insult you in any way.

I would be happy to refund but unfortunately Apple does not give me that option from my console. You will need to contact Apple to get a refund on it. If that fails please drop me an email at beersmith at beersmith.com and I will refund you via paypal or venmo instead.

 

[Tigdigity]

I remember when you first came out many years ago…it was always a struggle. And you’ve carried on through 2023. Maybe hire an app developer that knows what they’re doing? I actually will hold you to this…$5 barely covers a gallon of milk anymore. You’re terrible.

 

[BeerSmith]

I will refund you the money even if Apple does not. I'm sorry you are not happy and honestly I have no idea why the save button is not working for you.