calebmeinke
Apprentice
- Joined
- Oct 22, 2018
- Messages
- 9
- Reaction score
- 0
Following the release of Beersmith 3, I had a variety of issues where the app was deleting recipes (?could not load recipe - remove listing?? Error) and overriding recipes with other recipes saved to my device (the name of the recipe looks normal in my recipes, but when you open the recipe a different, locally saved recipe appears and the previous recipe can never be retrieved again). Those issues caused me to move on to other apps/resources for recipe formulation and storage.
After months of playing around with other recipe software, yesterday I decided I would return to Beersmith and give the app another try to see if any of these issues had been fixed (I paid for the damn thing, after all). Sure enough, when I copied an old recipe to try a new riff on an old idea both the old and the new version of the recipe fell victim to the ?could not load recipe - remove listing?? Error. Now, I?ve lost both of them because I tried to use the app once. In scrolling through my recipes that have remained stored and unaccessed since I last used the app, I see roughly half of them have been deleted by the error or overridden with other recipes. What I didn?t store as screenshots after the first round of issues with the ?upgraded? app is now lost to the ether.
...and, yes, I have the most updated version, and I?ve tried the ?recovery features?. Neither of those ?recovery features? work. In fact, one of them just ensures any recipe overriden by the app glitch is permananetly overriden with a duplicate copy of the offending recipe.
My question is this - How can a paid app that serves a single purpose (beer recipe formulation and storage) be so fundamentally broken for so long? How do they get away with this? At this point I?m weighing what options I have to address this given my first report of these issues was met with nothing more than ?Try these recovery features? and crickets after I reported back that neither of them worked and one made the issue worse.
How many people continue to experience these issues? Is anyone else pursuing recourse to remedy these issues or get reimbursed for the expense of the app and/or the lost data and information?
After months of playing around with other recipe software, yesterday I decided I would return to Beersmith and give the app another try to see if any of these issues had been fixed (I paid for the damn thing, after all). Sure enough, when I copied an old recipe to try a new riff on an old idea both the old and the new version of the recipe fell victim to the ?could not load recipe - remove listing?? Error. Now, I?ve lost both of them because I tried to use the app once. In scrolling through my recipes that have remained stored and unaccessed since I last used the app, I see roughly half of them have been deleted by the error or overridden with other recipes. What I didn?t store as screenshots after the first round of issues with the ?upgraded? app is now lost to the ether.
...and, yes, I have the most updated version, and I?ve tried the ?recovery features?. Neither of those ?recovery features? work. In fact, one of them just ensures any recipe overriden by the app glitch is permananetly overriden with a duplicate copy of the offending recipe.
My question is this - How can a paid app that serves a single purpose (beer recipe formulation and storage) be so fundamentally broken for so long? How do they get away with this? At this point I?m weighing what options I have to address this given my first report of these issues was met with nothing more than ?Try these recovery features? and crickets after I reported back that neither of them worked and one made the issue worse.
How many people continue to experience these issues? Is anyone else pursuing recourse to remedy these issues or get reimbursed for the expense of the app and/or the lost data and information?